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Why honesty matters
Your real data helps real people
You help the next person
Someone exactly like you is googling at 2am terrified. Your real data — good days and bad — is what they need.
Nobody is judging
Everything is anonymised. Pain scores, low moods, difficult symptoms — all normal, all valuable, all private.
Don't skip hard days
Day 3 is often the hardest. If you skip it, future patients won't know that's normal. Your hard data matters most.
Please read carefully
You must agree to continue using POI
Last updated: June 2026. Version 1.0.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING POST-OP INTELLIGENCE ("POI", "the Platform", "the Service", "we", "us", or "our"). BY CREATING AN ACCOUNT OR ACCESSING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, YOU MUST NOT USE THIS SERVICE.
1. NATURE OF THE SERVICE — NOT MEDICAL ADVICE
Post-Op Intelligence is a patient-reported outcome tracking and community data platform. The Service is provided for informational and general wellness purposes ONLY. Nothing contained within POI — including but not limited to data displays, community statistics, AI-generated responses, symptom comparisons, patient quotes, recovery timelines, or any content produced by the Nora AI assistant — constitutes, replaces, or should be construed as medical advice, medical diagnosis, clinical assessment, treatment recommendation, or the practice of medicine in any jurisdiction.
The Nora AI assistant is an automated conversational tool. It is not a licensed medical professional, physician, nurse, pharmacist, or any other regulated healthcare provider. Responses generated by Nora are informational only and carry no clinical authority whatsoever. You should never delay seeking professional medical care, ignore advice from your healthcare provider, or make clinical decisions based on information obtained from this Platform.
In the event of a medical emergency, you must call 911 (United States) or the appropriate emergency services number for your jurisdiction immediately.
2. ASSUMPTION OF RISK AND LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. POST-OP INTELLIGENCE, ITS FOUNDERS, OPERATORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND AGENTS (COLLECTIVELY "THE POI PARTIES") SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND ARISING FROM OR RELATED TO YOUR USE OF — OR INABILITY TO USE — THE SERVICE, INCLUDING BUT NOT LIMITED TO:
(a) Any reliance on community data, symptom comparisons, pain averages, recovery timelines, or any other aggregated or individual data displayed on the Platform;
(b) Any reliance on responses generated by the Nora AI assistant or any other automated feature;
(c) Any delay in seeking, or failure to seek, professional medical evaluation or treatment;
(d) Any medical outcome, complication, deterioration, injury, illness, death, or harm of any nature, whether arising directly or indirectly from use of the Platform;
(e) Loss, corruption, or unauthorized access to data submitted through the Platform;
(f) Any inaccuracy, incompleteness, or error in data displayed on the Platform, including data contributed by other users;
(g) Any technical failure, service interruption, or discontinuation of the Service.
THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF POI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, POI'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
3. BINDING ARBITRATION AND WAIVER OF CLASS ACTION
BY AGREEING TO THESE TERMS, YOU EXPRESSLY WAIVE YOUR RIGHT TO FILE ANY LAWSUIT, LEGAL PROCEEDING, OR CLAIM AGAINST THE POI PARTIES IN ANY COURT OF LAW OR EQUITY. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Service, or any data submitted or displayed through the Platform shall be resolved exclusively through binding individual arbitration, conducted by a mutually agreed arbitration service under its then-current rules. You agree that you will not bring or participate in any class action, collective action, or representative proceeding against POI.
You agree that arbitration shall take place in the State of [Operator's State], United States, and that the arbitrator's decision shall be final and binding. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
4. DATA COLLECTION, STORAGE, AND ANONYMISATION
POI collects the following categories of data: (a) account credentials (email address and encrypted password); (b) self-reported health information including procedure type, surgery date, age range, sex at birth, pain scores, symptoms, mood, mobility, medication use, and free-text descriptions; (c) device and session data for security and platform functionality.
All health data submitted to POI is processed through a HIPAA Safe Harbor de-identification process. The following 18 categories of direct identifiers are removed or never collected before health data is used in aggregate displays or shared with any third party: names, geographic subdivisions smaller than state, dates more specific than year (except age), telephone numbers, fax numbers, email addresses, Social Security numbers, medical record numbers, health plan beneficiary numbers, account numbers, certificate or license numbers, vehicle identifiers, device identifiers, URLs, IP addresses, biometric identifiers, full-face photographs, and any other unique identifying numbers or codes.
Your individual check-in entries are stored in encrypted form and are never displayed to other users in a manner that identifies you personally. Patient quotes displayed on the community data pages are anonymised and may be lightly paraphrased to prevent re-identification.
5. GDPR AND INTERNATIONAL DATA RIGHTS
If you are accessing POI from within the European Economic Area (EEA), United Kingdom, or any jurisdiction with comparable data protection legislation, the following additional rights apply to you under the General Data Protection Regulation (GDPR) or equivalent law: the right of access (Article 15), the right to rectification (Article 16), the right to erasure ("right to be forgotten," Article 17), the right to restriction of processing (Article 18), the right to data portability (Article 20), and the right to object to processing (Article 21). To exercise any of these rights, contact us at the address provided at the end of these Terms. We will respond within 30 days of receipt of a verifiable request.
The legal basis for processing your health data is your explicit consent as recorded by your acceptance of these Terms (GDPR Article 9(2)(a)). You may withdraw consent at any time by deleting your account; withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal, and anonymised aggregate data already incorporated into the community dataset cannot be retrospectively removed as it is no longer individually identifiable.
6. DATA RETENTION AND DELETION
Your account data (email, encrypted password) is retained for as long as your account remains active. Your health data is retained in anonymised aggregate form indefinitely for research purposes. Identifiable account-level data is deleted within 30 days of account deletion request. You may request full account deletion at any time by emailing us. Upon deletion, your individual check-in records will be removed, though anonymised aggregate contributions to community statistics cannot be reversed.
7. RESEARCH USE AND DATA SHARING
By using POI and submitting check-in data, you consent to your anonymised, de-identified data being used for the following purposes: (a) display within the POI community data browser to assist future patients; (b) aggregated medical research and outcome analysis; (c) sharing with registered healthcare providers who subscribe to POI analytics services, in aggregate form only; (d) academic publication in de-identified, aggregated form. Your data will never be sold to data brokers, advertisers, insurance companies, or pharmaceutical companies for commercial targeting purposes.
8. EMAIL COMMUNICATIONS AND UNSUBSCRIBE
By creating an account, you consent to receive transactional emails from POI including account verification, daily check-in reminders (sent once per day at approximately 7:00 AM in your local time zone), and important service updates. Daily reminder emails will be sent only during your active recovery period as defined by your check-in activity. You may unsubscribe from reminder emails at any time by clicking the unsubscribe link in any email or by updating your notification preferences in your account settings. Transactional emails necessary for account security cannot be suppressed. We will never send promotional, advertising, or unsolicited marketing emails.
9. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. POI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. POI MAKES NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY COMMUNITY DATA, AI RESPONSES, OR OTHER CONTENT DISPLAYED ON THE PLATFORM.
10. USER CONDUCT AND PROHIBITED USE
You agree not to: (a) submit false, fabricated, or misleading health data; (b) use the Platform for any purpose other than personal recovery tracking and community information; (c) attempt to reverse-engineer, scrape, or extract data from the Platform; (d) attempt to identify other users from anonymised data; (e) use the Platform if you are under 18 years of age; (f) use the Platform in any jurisdiction where doing so would be unlawful.
11. MODIFICATIONS TO TERMS
POI reserves the right to modify these Terms at any time. Material changes will be communicated to you via the email address associated with your account at least 14 days before they take effect. Continued use of the Service after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to modified Terms, you must discontinue use and delete your account.
12. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [Operator's State], without regard to its conflict of law provisions. Any legal proceeding not subject to arbitration under Section 3 shall be brought exclusively in the federal or state courts located in [Operator's State].
13. SEVERABILITY AND ENTIRE AGREEMENT
If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and POI with respect to your use of the Service and supersede all prior agreements, representations, and understandings.
14. CONTACT
Post-Op Intelligence · hello@postopintelligence.com
For data deletion requests, GDPR enquiries, or legal notices, please email with subject line "LEGAL REQUEST".
About you
Anonymous — never linked to your identity
Anesthesia
These questions only appear on your first check-in
CO₂ gas pain
Laparoscopic surgery uses CO₂ gas that can cause referred pain
Medication tracking
Helps others understand real pain management
Recovery questions
Specific to your procedure
Today's check-in
Day 1 of your recovery
Check-in saved
Day 1 complete. Keep going — your data builds the picture.
Your pain vs community average
Recovery status
Most common symptoms today
What patients said on this day
Keep going — your data builds the picture.
Feeling better? Stop here.
You don't need to log 30 days. When you feel recovered, mark it — that's valuable data. It tells future patients exactly how long recovery took.
Welcome back!
Continue your recovery journey
Your last check-in
yesterday
My recovery tracker
Track your progress day by day
Recovery progress
Your pain vs community average
Feeling recovered?
Stop when you feel better — not when you hit 30 days. Marking your recovery point is one of the most useful data points you can give.
Is this normal?
Real data from real patients
Nora
Normal Recovery Assistant · Not medical advice
POI for Healthcare Providers
Evidence-based recovery data for your patients
You're feeling better!
That's exactly what we wanted to hear.
Your recovery journey is recorded.